Refund Policy

1. What this covers

This policy applies to services purchased from LogicLoop LLC. Where a signed proposal or Services Agreement sets out different refund terms for a specific engagement, that agreement controls.

2. The initial audit is free

The introductory audit conversation costs nothing and carries no obligation. There is nothing to refund, and you're under no commitment afterwards.

3. Fixed-scope projects

Projects are quoted at a fixed price against a written scope, typically with a deposit to begin and the balance due on delivery.

Before work begins

Cancel before we've started and you receive a full refund of your deposit, no questions asked.

After work begins

Cancel mid-project and we'll refund your deposit less the value of work already performed, calculated against the milestones or hours completed to that point. We'll send you a written breakdown, and you keep everything produced up to cancellation, with documentation for whatever was finished.

After delivery and acceptance

Once work has been delivered and accepted, fees are non-refundable. The work is built inside your own accounts and can't be taken back or unbuilt.

4. Acceptance and free rework

After delivery you have fourteen (14) days to review the work and report anything that doesn't perform as described in the agreed scope. We will correct genuine defects at no charge, as promised in our Terms of Service.

This covers work that doesn't do what we said it would. It doesn't cover new requirements, changes of direction, or additions discovered later — those are change requests, quoted separately. If we don't hear from you within fourteen days, the work is treated as accepted.

5. Ongoing support and retainers

Support arrangements are billed monthly in advance and you can cancel any time. Cancel before your next billing date and you won't be charged again. The current month is not refunded, and you keep support for the remainder of the period you've paid for. There is no minimum term and no cancellation fee.

6. Third-party costs are not refundable by us

Automation usually runs on platforms you subscribe to — the automation tool, your CRM, API usage, hosting. Those fees are paid to those vendors under their own terms, not to us, and we cannot refund them. Where possible we build inside subscriptions you already hold, and we'll tell you before a project requires a new paid service.

7. If you're not happy

Tell us. Most problems come down to a misunderstanding about scope, and most are fixable quickly. Email contact@logicloop.agency describing what you expected and what you got. We'd rather correct the work than argue about an invoice.

8. How to request a refund

Email contact@logicloop.agency with your invoice number and the reason. We'll acknowledge within three (3) business days and, where a refund is due, issue it within ten (10) business days to the original payment method.

9. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. A chargeback filed without giving us a chance to resolve things costs both of us time and fees. We'll always work with you directly first.

Contact

Questions about this policy:

LogicLoop LLC
1805 Robin Ave
Fort Worth, TX 76164
contact@logicloop.agency